FAQs

What types of health insurance do you accept?

Novant Health Pine Lake Family Physicians accepts most HMO, PPO and POS health insurance plans from companies such as BlueCross BlueShield, CIGNA and Great West Healthcare. For a complete list of accepted plans, visit our billing & insurance page.

Can you serve as primary care providers for children as well as adults?

Yes. Our family physicians, board certified in family practice, are qualified to deliver comprehensive care, regardless of age, sex, organ system or type of problem, be it biological, behavioral or social. You can rely on the medical providers of Pine Lake Family Physicians for trusted medical care from birth through adulthood.

What if I have a question after hours?

Our after hours phone system is focused on addressing urgent health problems. Questions about prescription refills, appointments, billing and other questions of a non urgent nature cannot be answered after hours. For these types of questions, please call our office during our normal hours of operation.

Are you accepting new patients?

Yes. We welcome the opportunity to build new health partnerships with all patients in the community.

How long does it take to get an appointment?

Calling our office at the first sign of illness helps to insure that you receive an appointment time sooner rather than later. Normally, we are able to schedule same day appointments for those requiring urgent care.

To see a specialist, do I need a referral from my primary care physician?

To determine whether you need a referral from us before seeing a medical specialist, please view the terms of your insurance plan. Often, this information is listed on your insurance card or can be obtained by calling your insurance company. Our medical providers can refer you to a specialist if your health situation requires it or if your health insurance company requires a referral prior to visiting a specialist.